Safe Cargo Services customers use the Four Star Cargo platform because Four Star Cargo is the Miami-based logistics partner that receives and processes U.S. shipments before they are forwarded to St. Maarten. Your Four Star Cargo account allows the Miami warehouse to identify your packages, assign them to your customer profile, and keep your shipment information organized.

Through this account, customers can create bookings, provide tracking numbers, upload or reference invoices, receive cargo notifications, monitor shipment activity and access online tools related to their cargo. Without this account, it is much more difficult to properly match a package to the correct consignee and destination.

Safe Cargo Services remains your local cargo service provider in St. Maarten. Four Star Cargo supports the U.S. receiving, warehouse and technology side of the process. Together, both companies provide a more complete shipping solution for customers who purchase products from the United States and need them transported efficiently to St. Maarten.

For this reason, all Safe Cargo customers should register with Four Star Cargo before sending cargo to the Miami warehouse.

Register with Four Star Cargo

A Booking Reservation is an online pre-advice that tells the Miami warehouse that your cargo is on the way. It works like a shipping reservation and gives the warehouse the details needed to identify, process and route your shipment correctly.

A complete booking should include the vendor or shipper name, carrier tracking number, number of packages, estimated arrival date, invoice value, description of the merchandise, preferred shipping method, and final destination. The tracking number is especially important because this is often the first piece of information scanned when your package arrives at the warehouse.

Creating a booking before the cargo arrives helps avoid delays. If a package arrives without a booking, invoice, declared value or clear consignee information, additional research may be required before it can be processed. This can slow down the shipment and may require follow-up emails or documentation.

For Safe Cargo customers, bookings are created through the Four Star Cargo system because Four Star is the Miami receiving partner that manages the warehouse intake process.

Create a Booking Reservation

After creating your Four Star Cargo account, your U.S. purchases should be shipped to the Four Star Cargo warehouse in Miami using the customer information provided through your account. In general, the Miami receiving address is:

Your Name or Company Name
c/o Four Star Cargo
7640 NW 63rd Street
Miami, Florida 33195 USA

When placing an order with a U.S. vendor, always include your name or company name exactly as registered. If you already have a booking number, include it whenever possible. This helps the warehouse match the package to your account and reduces the risk of delays.

Please also make sure that a priced invoice or value information is available for the shipment. Export shipments often require documentation, and missing invoices or unclear values can prevent cargo from moving on time.

If you are unsure how to address your package, contact Safe Cargo Services or review the instructions available through your Four Star Cargo account before sending the shipment.

Shipping charges may be based on either the actual weight of a package or its dimensional weight, whichever is greater. This is common in airfreight and logistics because cargo uses both weight capacity and physical space. A very large but lightweight box can occupy significant space even if it does not weigh much.

Dimensional weight is calculated using the length, width and height of the package. This helps determine how much space the package occupies in the aircraft, container, truck or warehouse handling process. If the dimensional weight is higher than the actual scale weight, the shipment may be charged based on dimensional weight.

For customers, this means that compact packaging can make a real difference. Large boxes with empty space may increase the chargeable weight and therefore increase the final shipping cost. Whenever possible, ask your vendor to pack items securely but efficiently.

Safe Cargo and Four Star Cargo use standard freight practices to calculate chargeable weight. If you have questions about a specific shipment, provide the package dimensions, weight, invoice and tracking number so the team can review the case properly.

Shipping charges can vary depending on the type of cargo, shipment method, weight, volume, destination, documentation, handling requirements and any applicable destination charges. Airfreight is generally more time-sensitive and may be calculated using actual or dimensional weight. Ocean freight is often based on the space used, such as cubic feet or cubic meters, but weight can also affect the final charge.

Additional charges may apply when cargo requires special handling, documentation review, customs processing, storage, insurance, port changes, vehicle export procedures or other services outside a standard shipment. The final cost can also depend on whether the cargo is prepaid, collect, consolidated, routed by air or routed by ocean.

For the most accurate information, customers should create a booking, provide invoice values and include complete shipment details before the cargo arrives in Miami. This allows the warehouse and customer service teams to understand the shipment and provide better guidance.

If you need an estimate before purchasing or shipping an item, contact Safe Cargo Services with the product description, dimensions, estimated weight, value, vendor location and preferred shipping method.

Proper documentation is one of the most important parts of the shipping process. At minimum, customers should provide a commercial invoice or proof of value, a clear description of the merchandise, shipper and consignee information, tracking number, number of packages, and the preferred destination or shipping method.

The invoice should show the value of the goods and should describe the items clearly. Generic descriptions such as “parts,” “supplies” or “merchandise” may not be enough for export or customs purposes. A more detailed description helps the team classify and process the cargo correctly.

When cargo arrives in Miami without an invoice or declared value, the shipment may be placed on hold while the missing information is requested. This can delay the export process and may prevent the cargo from being loaded on the intended air or ocean movement.

Safe Cargo customers should use the Four Star Cargo platform to create bookings and provide shipment details in advance. The more accurate the documentation, the smoother the process will be from Miami to St. Maarten.

An Electronic Export Information form, commonly referred to as EEI, is export information that may be required by U.S. regulations for certain shipments leaving the United States. It is generally required when a specific commodity or shipment value exceeds the applicable reporting threshold, or when the nature of the cargo requires formal export filing.

The EEI process helps U.S. authorities document export activity and may require information such as the shipper, consignee, value, commodity description, transportation method and classification details. If the shipment requires EEI and the required information is not available, the cargo may not be allowed to load until the documentation is completed.

For Safe Cargo customers, Four Star Cargo assists with the Miami export process and may request the necessary forms or authorization when an EEI filing is required. Customers should provide accurate invoices, tax identification details when applicable, and complete commodity descriptions to avoid delays.

If you believe your shipment may exceed the applicable value threshold, or if you are shipping commercial goods, vehicles, machinery or regulated items, contact the team before the cargo arrives.

View Four Star Cargo shipping forms

Accurate documentation allows cargo to be identified, valued, processed and exported correctly. When paperwork is incomplete or unclear, the shipment may be delayed while the warehouse or customer service team contacts the customer, vendor or consignee for missing information.

Documentation is used for several important purposes, including warehouse receiving, booking confirmation, export compliance, customs review, shipment rating, insurance support and final delivery coordination. Missing invoices, incorrect names, incomplete addresses or vague descriptions can create confusion and may prevent the cargo from being matched to the correct customer account.

Customers should make sure that all online purchases include the correct registered name, account information and Miami warehouse address. They should also keep copies of invoices and tracking numbers. If a vendor ships multiple boxes, each tracking number should be included in the booking or communicated to the team.

Taking a few minutes to create a complete booking and provide proper paperwork can prevent delays, reduce back-and-forth communication, and help Safe Cargo and Four Star Cargo move your shipment more efficiently.

Yes. Safe Cargo Services can assist customers with vehicle and special cargo shipments through the logistics process supported by Four Star Cargo in Miami. Vehicle shipments require more documentation and planning than standard packages because they are subject to export, customs, title and carrier requirements.

Before shipping a self-propelled vehicle from the United States, customers should contact the team to confirm the required documents and process. In many cases, original title documents, proof of ownership, lien release information if applicable, government identification, power of attorney for export, and vehicle value information may be required.

Vehicles must also meet carrier and safety requirements. For example, fuel levels may need to be reduced, personal items may not be allowed inside the vehicle, and the vehicle may need to be available for inspection or customs review before loading.

Because vehicle shipments are more complex, do not send a vehicle to the warehouse without confirming the requirements first. Early coordination helps prevent storage, export or documentation delays.

Vehicle, machinery, oversized and special cargo shipments often require additional review before they can be accepted, rated or exported. The requirements depend on the type of cargo, value, size, weight, documentation, destination and method of transportation.

For vehicles, customers may need to provide an original title, Manufacturer’s Statement of Origin, certificate of destruction when applicable, lien release letter, notarized power of attorney, government ID and export authorization forms. If the vehicle value exceeds the applicable threshold, EEI filing may also be required.

For oversized cargo, dimensions and weight must be confirmed before shipping. This allows the team to determine whether the cargo can move by air, ocean, container, flat rack, special truck or another method. Incorrect dimensions can affect pricing, routing and loading options.

Customers should contact Safe Cargo Services before purchasing or shipping vehicles, engines, machinery, boats, large equipment or high-value cargo. Providing photos, dimensions, weight, value, pickup location and destination in advance will help the team guide you properly.

Cargo insurance is strongly recommended for many shipments, especially high-value, fragile, commercial or difficult-to-replace items. Although every effort is made to handle cargo carefully, shipments in transit can be exposed to risks such as damage, theft, weather events, fire, collision, mishandling, loss, or issues during air, ocean or inland transportation.

Carrier liability is often limited and may not cover the full value of the goods. In some cases, a carrier may only be responsible up to a limited amount per package, per pound, per kilogram or per customary freight unit. This means that without insurance, the amount recoverable after a loss may be much lower than the actual value of the cargo.

Cargo insurance provides additional protection and may help reduce financial exposure when a covered loss occurs. Insurance requirements, availability and pricing can depend on the type of cargo, declared value, destination, condition, packaging and shipping method.

If you want insurance, request it before the shipment moves. Insurance normally cannot be added after a loss has occurred or after cargo is already in transit.

If loss or damage occurs, report the issue as soon as possible. Claims require documentation, and delays in reporting can make the process more difficult. Customers should inspect cargo at the time of delivery and note any visible damage, shortage or irregularity on the delivery receipt before signing.

A typical claim may require a written claim letter, copy of the commercial invoice, proof of value, delivery receipt, photos of the damage, packaging photos, discrepancy report, survey report when required, and any supporting communication related to the shipment. For concealed damage, the issue should be reported promptly after discovery and within the required claim timeframe.

Do not discard the cargo, packaging or damaged items until the carrier, surveyor or insurance representative confirms that inspection is no longer required. Keeping the original packaging can be very important because it may help determine how and when the damage occurred.

Safe Cargo Services can guide customers on the next steps, but claim approval depends on the insurance terms, carrier rules, documentation, timing and the nature of the loss.

Shipment tracking is available through the Four Star Cargo online system. Because Four Star Cargo operates the Miami warehouse and shipment processing platform used by Safe Cargo customers, tracking tools are connected to your Four Star Cargo account and shipment records.

Customers can use the online system to review shipment activity, package information, receiving updates and available cargo status details. You may also receive automated notifications when cargo is received or processed, depending on your account information and shipment setup.

For U.S. inland tracking before the package reaches the Miami warehouse, you should also keep the carrier tracking number provided by the vendor, such as UPS, FedEx, USPS or a trucking company. This number is important because it helps identify the package when it arrives in Miami.

If the carrier shows delivered but your cargo is not yet visible in the system, allow time for warehouse receiving and processing. If you still need help, contact Safe Cargo Services with your tracking number, vendor name and account information.

Access your Four Star Cargo account

Your customer information should be kept up to date through the Four Star Cargo account platform. This information may include your name, company name, contact details, email address, phone number, destination preferences and other account-related instructions used during the shipping process.

Keeping your account accurate is important because cargo notifications, shipment updates and customer service communication may depend on the information listed in your profile. If your email address, phone number or destination details are incorrect, you may miss important updates or experience delays while the team confirms your instructions.

If you need to update your details, log in to your Four Star Cargo account and review your customer profile. For changes that cannot be completed online, contact Safe Cargo Services or Four Star Cargo customer service for assistance.

Customers who frequently ship should also review their default shipping preferences, especially if they use both air and ocean freight. Accurate preferences help the team route cargo according to your expectations.

Log in to your account

The Safe Cargo Services Airport Office is located on Airport Road in Simpson Bay, Sint Maarten. This location supports customers who need assistance with cargo services, shipment questions, documentation guidance and general customer service related to Safe Cargo operations.

Customers may contact the Airport Office for help understanding the shipping process, confirming office hours, asking about cargo status, or receiving guidance on how to register and create bookings through the Four Star Cargo platform.

Airport Office
Airport Road, Simpson Bay, Sint Maarten
Phone: +1-721-545-2952
Fax: +1-721-545-2951
Email: info@safe.sx

Before visiting, it is recommended to call or email the office, especially if your question involves a specific shipment. Please have your name, Four Star Cargo account information, tracking number, booking number or shipment reference available.

The Safe Cargo Services Harbour Office is located at 1 Ground Dove Road, Pointe Blanche, Sint Maarten. This location supports cargo-related operations connected to harbour activity, customer service and shipment coordination.

Customers may contact the Harbour Office for assistance with shipments, cargo handling questions, documentation, office hours and general information about Safe Cargo Services. If your shipment is connected to Miami receiving through Four Star Cargo, please have your tracking number, booking number, account name or other reference details ready when contacting the office.

Harbour Office
1 Ground Dove Road, Pointe Blanche, Sint Maarten
Phone: +1-721-542-3506
Fax: +1-721-542-3526
Email: info@safe.sx

Providing complete shipment information helps the Safe Cargo team review your case faster and provide more accurate guidance.

If you need assistance, Safe Cargo Services can help you understand the shipping process, register with Four Star Cargo, create a booking, locate shipment information, prepare documentation, or contact the correct office for your cargo needs.

For the fastest support, please include as much information as possible when contacting the team. Useful details include your full name, company name, Four Star Cargo account information, vendor name, carrier tracking number, booking number, invoice value, number of packages and a short description of your question.

If your question is about a package that is still moving within the United States, include the inland carrier tracking number. If your question is about cargo already received in Miami or moving toward St. Maarten, include your booking or shipment reference when available.

You can contact Safe Cargo Services by email at info@safe.sx, or by calling the Airport or Harbour Office during business hours. You may also visit the Contact page for additional information.

Contact Safe Cargo Services